trentbarton Gears Up For Greater Communications Efficiency With Invictus
Derbyshire-based Invictus Communications have completed an extensive telephony upgrade for innovative bus company trentbarton to support the company’s commitment to improve communications and customer service.
Invictus, which is based in Melbourne and specialises in telecommunications, IT and energy provision, has installed a new internet-based telephony platform across trentbarton and its wider parent Wellglade Group’s twelve sites spanning its network from South Yorkshire to Loughborough as well as at the main customer service call centre in Heanor, Derbyshire.
The system, which replaces the outdated analogue network, is designed to be a flexible, reliable and capable solution by enabling colleagues to better communicate - including through mobile apps; make calls free of charge and ensure that no external call is missed.
trentbarton group projects director, Mark Greasley, explained: “Our various sites were all operating on individual phone systems which were restrictive and difficult to maintain.
“We, therefore, needed to upgrade to a robust, flexible and reliable telephony system which is vital to support our 24/7 operations and to uphold our reputation with customers as ‘the really good bus company’.
“As well as reducing costs, the system now enables our colleagues to communicate with each other and with our customers more efficiently and will future-proof further developments in our multi-media customer service provision.”
Managing director Jeff Counsell continued: “We had been considering upgrading the telephony system for some time and, following a full survey of our requirements, Invictus Communications presented a compelling business case for this upgrade.
“As fellow members of Marketing Derby and East Midlands Chamber, they are experts in their field and with shared values of ‘buy, sell and support local’ so they were the perfect fit for this project.”
Invictus Communications managing director Jonny McPhee added: “We are delighted to welcome trentbarton to our growing customer base across the East Midlands business community.
“Many businesses are not aware that analogue phone systems will become obsolete in 2025. It is therefore vital to plan ahead and ensure that their telecommunications are fit for purpose in the digital age and provide the flexible, reliable and cost-effective resource that will add value to their operations.”